FAQ
FAQ — Zoriana Store (Spanish Sandals & Shoes)
Quick answers about Avarca (Menorcan) sandals, Made in Spain materials, sizing, shipping, returns, and care.
About Avarcas (Menorcan Sandals)
What are Avarca sandals?
Avarcas (also called Menorcan sandals) are classic leather sandals traditionally made on the island of Menorca, Spain. They are known for a secure heel strap, flexible sole, and comfortable everyday wear.
Are your sandals really made in Spain?
Yes — Zoriana focuses on Spanish-made footwear. Product pages include details about origin and materials. If you want help choosing a model, start here: Sandals Collection.
What’s the difference between “Avarca” and “Menorcan sandals”?
They usually refer to the same style. “Avarca” is commonly used for the traditional design, while “Menorcan sandals” refers to their origin (Menorca, Spain).
Are Avarca sandals good for walking?
Yes - many customers choose Avarcas for daily walking because the leather upper softens with wear and the heel strap helps keep the sandal stable.
Sizing & Fit
How do I choose the right size?
Use our Size Guide. If you’re between sizes, choose based on your foot length in cm and how you like your fit (snug vs. relaxed).
Do Avarcas run true to size?
Many Avarca styles fit true to size, but fit can vary by foot width and preference. If you’re unsure, compare your foot length to our Size Guide.
What if I have wide feet?
If you have a wider foot, look for models described as roomy or consider sizing up when you are between sizes. Leather can relax slightly with wear, but you should never feel sharp pressure points.
Should my heel hang off the back?
Ideally no. A tiny margin is okay, but your foot should sit on the sole comfortably. If your heel sits noticeably off the back, you likely need a different size.
How long is the break-in period?
Leather usually softens after a few wears. Start with short walks, then increase time gradually. If something rubs intensely, double-check sizing and strap placement.
Materials & Care
What materials are used in your Spanish sandals?
Materials vary by model, but commonly include genuine leather uppers and durable soles. Check each product page for the exact material details. Start here: Shop Sandals.
How do I clean leather sandals?
Wipe gently with a soft, slightly damp cloth. Let them air-dry away from direct heat. For deeper care, use a leather conditioner designed for footwear (test on a small area first).
Can I wear Avarcas in water?
Occasional splashes are usually fine, but leather isn’t meant for soaking. If they get wet, stuff them with paper, reshape gently, and let them dry naturally.
Will the color change over time?
Natural leather may develop a richer tone with wear and exposure (this is normal). To keep color looking fresh, avoid prolonged direct sun and use proper leather care products.
Shipping & Delivery
Do you ship internationally?
We ship to many destinations. For the most accurate info (regions, timelines, and costs).
How long does delivery take?
Delivery times depend on your country and the shipping method. You’ll also receive tracking (when available).
Will I get a tracking number?
In most cases, yes. Once your order ships, tracking details are sent to your email. If you didn’t receive it, check spam or contact us with your order number.
Do I have to pay customs or import fees?
Customs rules depend on your country. Any import duties or taxes are typically determined by local authorities and may be collected upon delivery.
Returns & Exchanges
What is your return policy?
You can find the most up-to-date rules (time window, condition, steps).
Can I exchange for another size?
Yes, size exchanges are usually possible if the item is unworn and in original condition. See steps on our Returns & Exchanges page.
What condition must the item be in?
Items should be unworn outdoors, clean, and returned with original packaging. Try them on indoors on a clean surface to protect the sole.
Orders & Payments
How do I place an order?
Choose a product, select size/color, add to cart, and checkout. You can start browsing here: Shop All.
Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to help. Contact us as soon as possible with your order number.
What payment methods do you accept?
Payment methods are shown at checkout and can vary by country. Checkout will display the available options.
Authenticity & Trust
How can I be sure the sandals are authentic Spanish-made?
We provide origin and material information on product pages, and we focus on Spanish-made footwear. If you need help verifying a specific model, send us the product link and we’ll confirm details.
Do you have reviews?
Customer reviews (when available) are shown on product pages. You can also explore best sellers and trending styles: Best Sellers.
Discounts & Promo Codes
Where can I find active promo codes?
We keep current offers on our official discounts page: Discounts & Promo Codes.
My discount code doesn’t work - what should I do?
Check spelling and expiry, then confirm the code matches the items in your cart (some codes apply to selected products). If it still doesn’t work, contact us with a screenshot of the cart and the code name.
More Questions (Popular Searches)
Are Spanish leather sandals good for summer travel?
Yes - leather sandals like Avarcas are popular for warm weather because they’re breathable and versatile.
What are the best Spanish sandals for everyday wear?
Look for simple leather uppers, secure straps, and a comfortable sole. Our everyday styles are in Sandals.
How do I prevent sandals from rubbing?
Make sure sizing is correct, wear them in gradually, and consider a small amount of leather conditioner on stiff areas (avoid oversaturating). If rubbing is intense, consider exchanging size via Returns.
Can I wear Avarca sandals with dresses, jeans, or shorts?
Yes - Avarcas are a minimalist style that pairs well with casual and summer outfits. Choose neutral colors for maximum versatility.
Do you have a size guide for EU/US/UK conversions?
Yes - see our Size Guide for conversions and measuring tips.
