We want you to feel confident shopping with ZORIANA. Below you’ll find our simple and transparent return rules.

Eligibility for Returns

You may return your item within 14 days of receiving your order. To qualify for a return, the item must be:

• unused and in the same condition as when received;
• free of wear marks, damage, or odor;
• in its original packaging.

Refunds

Refunds are issued only after the returned product is received and inspected by our team. Once approved, refunds are processed within 3–7 business days to the original payment method.

Return Shipping

Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect. If the item arrived damaged or wrong, we will cover the cost of the return.

How to Start a Return

To begin the return process, please contact our support team:

✉️ Email: info@zoriana.store
📍 Order number: include it for faster processing.

Thank you for choosing premium handmade Spanish footwear. We’re here to ensure your shopping experience is smooth and enjoyable.